Shipping policy

This Shipping Policy applies to all orders placed with Arborglo ("we", "us", "our") via www.arborglo.co.za

1. Shipping Areas

We currently ship within South Africa only, unless otherwise stated on our website.

2. Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays)
Orders placed after business hours or on weekends/public holidays will be processed the next business day
During peak periods or promotions, processing times may be slightly longer

3. Delivery Timeframes

Estimated delivery times once dispatched:

Main centres: 1-2 business days
Outlying areas: 3–5 business days

Delivery times are estimates and may vary due to courier delays beyond our control.

4. Shipping Fees

Shipping fees are calculated at checkout
Any applicable delivery charges will be clearly displayed before payment

Shipping fees are non-refundable, except where required by the Consumer Protection Act (CPA).

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable).

6. Incorrect Address Details

Please ensure that your delivery address is correct at checkout.

We are not responsible for delays or failed deliveries due to incorrect or incomplete address details
Additional courier charges resulting from address errors will be for the customer’s account

7. Failed Deliveries & Returns to Sender

If an order is returned to us due to:

Incorrect address details
Failure to collect or accept delivery

The customer may choose between:

Re-shipment (additional shipping fees apply), or
A refund of the product cost excluding shipping fees

8. Damaged Parcels

If your parcel arrives visibly damaged:

Please notify us within 24 hours of delivery
Provide clear photos of the outer packaging and product

We will assess the claim and arrange a replacement or refund if applicable.

9. Contact Us

For shipping-related queries, please contact:

Arborglo
Email: hello@arborglo.co.za

Whatsapp: 083 899 8700